All orders are processed 1 to 3 business days from receipt. Once your order has been shipped, you will receive a confirmation e-mail with the tracking number of your package. All our products ship from Merida to the destination of your choice around the globe. Your package will be delivered to the address you specified within three to ten business days depending on your location.
The shipping fee is charged in Mexican pesos. Depending on your region, additional customs charges, fees, or taxes may be due upon delivery. Please note you are responsible for these fees and that they are not included at checkout. We also recommend you contact your local customs authority to determine a landed cost price prior to completing your purchase.
To USA & Canada
Standard Shipping - $35.00 US dollars for packages up to 5kg.
Heavy Goods Shipping - $60.00 US dollars for packages between 5.1kg up to 20kg.
Free Shipping – purchases over to $300.00 US dollars
To other countries
Please send us an email to firstname.lastname@example.org . We will send you a shipping quote and payment option. Once payment has been made and your package shipped, you will receive an email confirmation that includes all relevant tracking information.
RETURNS AND EXCHANGES
We hope you love Kukul Boutik items, but if you are not completely satisfied with your purchase, you can return the items unused, unwashed, with the original tag and with the receipt or gift certificate attached.
To change an item, it is important to note that due to the artisan nature of our products, availability is limited since many of them are unique pieces. If you want a different size or color, contact us previously to check availability (email@example.com) .
Any return or exchange will be accepted within 14 days after receiving your product. Shipping costs for exchange or return are not refundable. For safety, we recommend sending the items using any trackable/insured shipping method. We are not responsible for lost packages.
The following items are NOT eligible for return or exchange:
- Beach towels
- Table Runners
- Items on sale
- Sample sale items
Items that apply for return or exchange can be sent to Kukul Boutik Mérida: Calle 55 N.513, between 60 and 62. Centro. Merida Yucatan. Zip code 97000.